Privacy policy

Last updated: May 18, 2026

Cativa operates this store and this website, including all related data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Cativa uses Shopify technology to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us through any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you reside, and what is permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including the information you provide in your communications with us, such as when contacting customer support or submitting a complaint.
Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services including information from your device when you use our products or services or visit our websites, including through cookies and similar technologies.
From our service providers including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the products you are interested in, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications via email, text message, or postal mail, as well as displaying online advertisements about products or services on the Services themselves or on other websites, including based on products you have previously purchased, added to your cart, or other activities carried out through the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act against potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or any other access information with anyone.

Communications with you. We use your personal information to provide customer support, respond to your requests, deliver our services efficiently, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement agencies or government authorities, as well as to investigate or participate in civil discovery, actual or potential litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order management, and shipping services).

With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations.

With our affiliates or within our corporate group.

In connection with a business transaction, such as a merger or insolvency proceeding, to comply with legal obligations, enforce our Terms of Service or related policies, and protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services.

The information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country.

To help protect, develop, and improve our business, we use certain advanced Shopify features that may incorporate information derived from your interactions with our store, other merchants, and Shopify itself.

For more information about how Shopify uses your personal information, please review Shopify’s Consumer Privacy Policy.

Third-party websites and links

The Services may include links to third-party websites or online platforms.

If you access links directing you to websites not affiliated with or controlled by us, we recommend reviewing their privacy policies, security practices, and terms.

We are not responsible for the privacy, security, or content of third-party websites.

Children’s data

The Services are not intended for minors, and we do not knowingly collect personal information from minors.

If you believe a child has provided us with personal information, please contact us to request deletion.

Security and retention of your information

No security measure is perfect or infallible, and we cannot guarantee absolute security.

The retention period for your personal information depends on legal obligations, account maintenance, dispute resolution, and operational needs.

Your rights and choices

Depending on where you reside, you may have rights regarding your personal information, including:

Right of access
Right to deletion
Right to correction
Right to data portability
Right to object to the sale or sharing of personal data for personalized advertising
Right to manage communication preferences

If you reside in the United Kingdom or the European Economic Area (EEA), you may also have:

Right to object to or restrict processing
Right to withdraw consent

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we process your personal information, please contact us first.

You may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred, stored, and processed outside your country.

Where required, we rely on recognized safeguards such as Standard Contractual Clauses (SCCs).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons.

Updated versions will be posted on this website.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: thecativasoul@use.startmail.com
Address: Carretera Moya 24, Guía, GC, 35458, Spain

For the purposes of applicable data protection laws, Cativa is the data controller of your personal